A guest checked out and left damage behind. The claim fails when the evidence packet is incomplete: no before-photos, no quote for the amount, a missed deadline, a message thread scattered across apps. This packet helps a short-term-rental host assemble an honest evidence packet for a REAL damage claim: Start-here decision flow (file, absorb, or escalate); Evidence checklist (what to photograph and log, in order); Evidence log spreadsheet (one row per damaged item); Message scripts (guest message, Resolution Center description, escalation/appeal); Evidence + QA log (sources, checks, known limits). Deadline figures follow Airbnb's Host Damage Protection terms as verified 2026-10-15 (14-day filing, 24h guest response, 14-day Support docs window). Terms change — re-check the current terms before filing. What it does NOT do: it does not file the claim for you; it does not guarantee approval; it is not legal advice; it never helps fabricate claims — real damage, real photos, real receipts only. One-time $19. Commercial license. Instant download.