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General Support

Questions about buying, selling, or using Getly

[email protected]

Within 24 hours

Seller Support

Help with your store, products, or payouts

[email protected]

Within 24 hours

Trust & Safety

Report issues, DMCA, or policy violations

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Within 48 hours

Getly.store is an independent digital goods marketplace connecting creators with buyers worldwide. Our support team handles questions about purchases, downloads, seller accounts, payouts, and platform policies. For copyright concerns, use our DMCA process. For payment issues, include your order number for faster resolution. We accept USDT/USDC stablecoin payments (PayPal is no longer accepted), offer a 30-day refund window on all purchases, and process seller payouts twice monthly on the 1st and 15th.