GetlyGetly sells digital products. Because there is nothing to ship back, our returns policy is a refund window: if an item isn't right, you can request a refund and the Getly team reviews it.
30-day refund window
You can request a refund within 30 days of purchase. Individual sellers may offer a longer window, which is shown on the product page and honored automatically.
How to request a refund
Open the order in your purchases and choose “Request refund”. Tell us briefly what went wrong. A Getly admin reviews every request and approves or denies it - sellers can see requests on their orders but do not decide them.
How refunds are paid
Crypto (USDT/USDC) orders are refunded to your wallet. Earlier PayPal orders are refunded to the PayPal account you paid from. The Getly team sends the refund once it is approved, and you get a notice when it is on its way.
What is eligible
Refunds cover products that are broken, materially not as described, or never delivered. Because digital files can be copied, a change of mind after downloading may be declined at the team's discretion - but genuine problems are always covered within the guarantee window.
Questions
Anything unclear about a refund? Email [email protected] or use our contact page and we'll help.