Getly sells digital products. Because there is nothing to ship back, our returns policy is a money-back guarantee: if an item isn't right, you can request a refund and it is reviewed by the Getly team.
30-day money-back guarantee
Every purchase is covered by a 30-day money-back guarantee from the date of purchase. Individual sellers may offer a longer window, which is shown on the product page and honored automatically.
How to request a refund
Open the order in your purchases and choose “Request refund”. Tell us briefly what went wrong. A Getly admin reviews every request and approves or denies it — sellers can see requests on their orders but do not decide them.
How refunds are paid
Card payments are refunded to your original payment method automatically once approved (typically 5–10 business days). Crypto (USDT/USDC) orders are refunded manually by the Getly team to your wallet, and you are notified when it is sent.
What is eligible
Refunds cover products that are broken, materially not as described, or never delivered. Because digital files can be copied, a change of mind after downloading may be declined at the team's discretion — but genuine problems are always covered within the guarantee window.
Questions
Anything unclear about a refund? Email support@getly.store or use our contact page and we'll help.