I built this after rewriting the same refund and onboarding steps for three different clients in one month. The decision-tree template’s flowchart page is drawn by our own code (not a stock diagram), and that alone saved me from pasting a half-broken Visio export into Word again.

What you download

• 5 SOP templates as DOCX, PDF and Markdown: single-path procedure, multi-role RACI swimlane, decision tree with flowchart + decision table, recurring checklist with completion log, and role handover with timeline and sign-off

• 2 worked examples marked EXAMPLE (customer refund handling; new-hire week one) — fictional details, for shape not for copying numbers

• 8-page how-to-write-an-SOP guide (PDF, DOCX, MD)

• SOP register spreadsheet (XLSX, no macros) with owner, version, review interval and a REVIEW DUE flag

• Version-control / change-log page

Formats
One ZIP: DOCX + PDF + MD + XLSX. No fonts shipped; files use Arial or your default sans-serif.

Requirements
Word, LibreOffice or Google Docs for the templates. Excel, LibreOffice or Google Sheets for the register.

Licence
Use the templates and the SOPs you create from them in your own business and for your own clients, including commercially. Do not resell or redistribute the template files, guide or register themselves.

Honest notes
Example amounts, time limits and names are made up. An SOP is a business tool, not legal advice. Text in the guide and templates was drafted with AI assistance, then edited; the flowcharts and register are our own code, not generative AI images.

Support
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