A support workflow you can actually run

Give a small business one place for customer requests, staff follow-up and public answers. Zantro Support Desk is an original, working Python/Flask/SQLite source application—not a dashboard mockup or a hosted SaaS subscription.

Before you buy: technical self-hosting is required. The UI and guides are in English. Hosting, email notifications and file attachments are not included.

What you can do

• Let customers sign in, create requests, follow public replies and reopen a closed request by replying.

• Work in a separate staff portal with owner/agent roles. Set status, priority, category and assignee; search and filter the paginated ticket queue.

• Send public replies, reuse editable saved responses and keep separate staff-only internal notes.

• Create plain-text knowledge-base articles with draft/publish controls, categories, public search and lightweight helpful votes.

• View database-derived status counts, a priority/aging attention queue and recent staff activity. Attention/overdue views cover up to the first 100 active requests; they are not an SLA engine.

• Export ticket metadata to CSV, manage staff/settings, reset passwords through the CLI, and create/restore SQLite backups through the CLI. CSV does not include conversations or private notes.

What is in the download

Release v1.0.0: one ZIP with the complete editable application: Python source, HTML templates, local CSS/JavaScript, pinned runtime requirements, a seeded fictional local demo and 32 automated regression tests. Also included: a Start Here page, full setup/deployment README and HTML guide, buyer operating guide, release/test notes, third-party notices, the single-business license, a read-only sample PDF and an actual fictional-data CSV export. No external paid API or CDN is required for the included core workflows; Python packages are installed separately.

See the real contents before buying

The three previews show the actual application, not invented interfaces. The free sample ZIP contains a read-only screenshot walkthrough, PDF, real sample CSV and complete source-license text. It is not an interactive hosted trial and does not contain the paid source. The fully working seeded demo runs locally after installing the paid package.

Requirements and verification

Python 3.10+, pip, SQLite storage and a technical operator. The final release was tested on Python 3.12.3/Linux with Flask 3.1.3, Werkzeug 3.1.9, Gunicorn 26.2.0 and Chromium. It passed 32 regression tests plus 15 actual browser checks, including real triage forms, reply/private-note separation, CSV download, draft/public visibility, delete confirmation and a 390px customer-portal layout check. Windows/macOS guidance is supplied but unverified. These are bounded test results—not a security, performance or compliance audit.

Single-business source license

The one-time purchase covers this version for one own-business or one-client deployment. You may customize and white-label it, run staging/backups for that same business, and hand it over to that client or a maintenance contractor for that deployment. You may not resell/redistribute the standalone source/template, reuse one license across unrelated businesses or turn it into a multi-business hosted service. Full terms are included in the free sample and paid package; third-party packages retain their own licenses. Supplied AS IS to the extent allowed by law; the full license includes a 30-day cure period for material breach. Mandatory legal rights and marketplace terms are unaffected.

Important limits

No attachments, outbound/inbound email, email verification or recovery, AI, live chat, billing/payments, multitenancy, SSO/MFA, public API, Docker configuration or native mobile app. No hosting, installation service, support SLA, independent security audit or guaranteed future updates are included. Production HTTPS, server administration, privacy review, patching, monitoring and backups are your responsibility. SQLite has concurrent-write/scaling limits; this is a small single-business app, not an enterprise helpdesk.

Common questions

Is it already hosted? No. This is source code you install and operate. The local Flask demo server is not a production server; the guides outline Linux Gunicorn/HTTPS deployment.

Does it process orders or send emails? No. Sample order references and people are fictional. Requests and replies stay inside the portal.

Can I inspect the license and sample before purchase? Yes. Download the free read-only sample ZIP. Product questions can be sent through Message Seller; no response-time or future-maintenance commitment is included. Marketplace purchase/refund terms and non-excludable legal rights remain applicable.