Synthetic B2B SaaS Customer Support Dialogues — 484 Conversations

A high-quality synthetic dataset of customer support conversations for B2B SaaS products. Designed for fine-tuning LLMs, training chatbots, and building conversational AI systems.

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WHAT'S INSIDE

• 484 complete dialogues (6–8 messages each)

• 7 issue categories: auth, billing, integration, data, account, technical, onboarding

• Rich metadata for every conversation

• Realistic technical details: error codes, URLs, button names, account IDs

• 100% synthetic: no real customer data, no PII, no copyright issues

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METADATA INCLUDED

Every dialogue comes with structured metadata:

• resolution_status — resolved, workaround_provided, escalated_to_engineering, pending_customer

• customer_sentiment_start / customer_sentiment_end

• agent_actions — snake_case list of actions taken

• escalation_needed — boolean flag

• estimated_resolution_time_minutes

• issue_title, category, difficulty, tags

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PERFECT FOR

• Fine-tuning customer support chatbots

• Training intent classification models

• Sentiment analysis and NLU pipelines

• RLHF dataset generation

• Research on conversational AI

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FORMAT

• JSONL (JSON Lines) — one dialogue per line

• UTF-8 encoding

• Schema-stable, validated against strict JSON Schema

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WHY SYNTHETIC?

Real customer support logs are protected by privacy laws. This dataset gives you the same value with zero legal risk — fully commercial, fully synthetic.

License: Commercial use allowed. No attribution required.

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Free sample (100 dialogues) available on Hugging Face:

https://huggingface.co/datasets/Jurgen1161/synthetic-b2b-saas-support-dialogues-sample

KEYWORDS

synthetic-data, llm-training, customer-support, chatbot, b2b-saas, conversational-ai, fine-tuning, dataset, dialogue, nlp