Write a support reply that asks for the right details and explains what happens next. Paste your store policy, redacted case facts and the customer's message into a numbered ChatGPT prompt. Each prompt separates the customer-facing draft from an internal note with missing evidence, the next review step and pending decisions.

The ZIP includes 50 copy-ready English prompts organized into five chapters: delivery and tracking, damage and missing items, returns and exchanges, refunds and payment status, and escalation and follow-up. You also get a numbered index, quick-start guide and usage license for your own store or client work. Each prompt names its inputs and gives a specific task, so you can use a single scenario without setting up the full library.

Three example cases are included: a delivery delay with an immediate refund demand, a damaged bottle with a known order number, and a return request missing basic order details. The original Russian prompts were tested in separate ChatGPT guest chats. All three replies requested the relevant missing information without promising a refund, amount or payout date. The included English demo files and translated excerpts let you see what was tested.

Use your own store rules and review each reply before sending. The kit does not connect to order systems or issue refunds. Download: one ZIP with eight English TXT files. Version 1.0. ChatGPT access is separate.