Small-business email is a daily tax: the inquiry you answer late, the follow-up you soften three times before sending, the apology that has to be sincere without admitting things you did not do. AI can draft all of it in seconds — but a generic "write a polite email" prompt produces drafts that are either stiff as a legal notice or warm to the point of promising things you never agreed to. Worse, it invents: dates you did not confirm, discounts you did not offer, details about the customer you never gave it. This pack contains four production-ready prompts — inquiry reply, gentle follow-up, apology, and quote request — built around the controls that actually matter in real business mail: an explicit tone dial, a facts-only rule that forces the AI to work exclusively from the details you paste in, bracketed placeholders wherever a fact is missing instead of a guess, and a self-check step where the AI lists anything it assumed so you can catch it before sending. They are formatted as drafts for your review, never as send-ready text, because the last look should be human. You get all four prompts, a guide to the tone settings, and a filled example with input and finished draft. For freelancers, shop owners, consultants, and anyone whose inbox is full of emails that each take fifteen minutes they do not have.

What you get

- Shared facts-only and tone-control rules for all four email prompts

- Prompts for inquiry replies, gentle follow-ups, apologies, and quote requests

- Bracketed placeholders for missing facts instead of guesses

- A filled apology example with input, draft, and assumptions check