Found damage after checkout? Most legitimate claims fail on three things: missing before-photos, a missed deadline, or an amount with no receipt, quote, or comparable basis behind it. This packet fixes all three.

You get a step-by-step system for a REAL claim: decide whether to file or absorb, photograph the damage correctly, log every item, build a defensible dollar figure, message the guest on-platform, and file one complete batch in the Resolution Center — on time.

Deadline figures follow Airbnb's Host Damage Protection terms (airbnb.com/help/article/279, verified 2026-10-17): file within 14 days of the guest's checkout; the guest has 24 hours to respond; if you involve Support, submit supporting documentation within 14 days of the damage or loss. Terms change — the packet tells you to re-check the current terms before filing.

What's inside (file-by-file)

• 00-START-HERE.md — Quick-start guide: file / absorb / escalate decision flow (1,622 words)

• 01-Evidence-Checklist.md — What to capture, in what order, before you submit

• 02-Evidence-Log.csv — Blank log: one row per damaged item (Excel / Sheets)

• 03-Message-Scripts.md — Guest message, Resolution Center text, escalation / appeal text

• 04-Photo-Guide.md — How to shoot before / after photos that hold up

• 05-Amount-Basis-Worksheet.md — How to build a defensible dollar figure per item

• 06-Timeline-Tracker.md — Deadline map: filing window, guest 24h window, Support docs window

• 07-Coverage-Exclusions.md — What Host damage protection covers / does not cover

• 08-FAQ-and-Limits.md — 10 product-specific FAQs + honest limits

• 09-Whats-Inside.md — File-by-file inventory

• README.md — Packet overview, integrity rule, version history

• EVIDENCE.md — Evidence sources, QA results, known uncertainties

• worked-example/ (5 files) — A complete FICTIONAL worked example: evidence log, damage report, messages, timeline, read-me-first notice. Teaching material only — never file it.

Total: 17 files.

Free sample (try before you buy)

Read the free sample excerpt before buying — it shows the decision flow, the deadlines, and a fictional mini-example:
https://github.com/fexo9/str-host-damage-claim-evidence-packet/blob/main/FREE-SAMPLE-STR-Evidence-Packet-v2.0.md

FAQ (product-specific)

1. Does this packet guarantee my claim will be approved or paid?
   No. Nothing guarantees approval or payout. The packet helps you assemble a complete, factual, on-time claim.

2. Which platforms does it work for? Built around Airbnb's Host Damage Protection process (Resolution Center, article 279). The structure transfers to Vrbo-style platforms, but their deadlines, coverage, and filing paths differ — check your platform's current terms.

3. What if I have no before-photos? File only if you have other proof the item was intact (cleaner statement, dated inventory record, prior guest message, listing photos). Do not fake a before-photo.

4. What if the guest does not respond? Per Airbnb's terms: the guest has 24 hours to respond. If they don't respond, pay partially, or decline, you can involve Airbnb Support — submit supporting documentation within 14 days of the damage or loss.

5. What are the deadlines? File within 14 days of the guest's checkout; guest has 24 hours to respond; Support documentation within 14 days of the damage or loss (Airbnb article 279, verified 2026-10-17).

6. Can I claim normal wear and tear? No — wear and tear is excluded, as are currency loss, acts of nature, and normal checkout cleaning.

7. Does the packet file the claim for me? No. You file in the Resolution Center yourself.

8. My claim was denied. What now? Appeal only with NEW evidence (sharper photos, professional quote, timestamped record).

9. Can I use it for damage I am not sure about? Document first, decide second. Photograph everything before cleaning or repair.

10. Does it work for large amounts or legal disputes? It is an evidence-assembly tool, not legal advice. Consult a qualified professional for large amounts or legal questions.

Honest limits

• Does NOT guarantee approval, payout, or any outcome.

• Does NOT replace the platform's current terms (verified 2026-10-17; terms change).

• Does NOT give legal advice.

• Does NOT file anything for you.

• Does NOT help fabricate claims. Document real damage only, with real photos and real receipts/quotes.

• The underlying pain evidence is guide-heavy (practitioner guides, not first-person host complaint threads). The listing makes no "proven," success-rate, or testimonial claims.

Details

• Price: $19 one-time. Commercial license.

• Format: ZIP download (17 files: Markdown + CSV). Opens in any text editor; CSVs open in Excel / Google Sheets. No software to install.

• Version: v2.0 (2026-10-17). Changelog: expanded from 6 to 17 files — photo guide, amount-basis worksheet, timeline tracker, coverage/exclusions, FAQ + limits, inventory, blank log + separate fictional worked example. Price unchanged.

Demo video

Watch a 72-second walkthrough of the real v2.0 files:
https://www.youtube.com/watch?v=n6kjuwt9EC4

Pay by card or crypto at checkout.