A chargeback is a refund you didn't agree to. And most merchants still handle chargebacks manually — sorting through records, assembling responses, uploading screenshots, and hoping it's enough. Time-consuming, frustrating, and often unsuccessful.

The Controlled Returns & Refund-Abuse Defense System is a bilingual (English + Arabic) Excel decision toolkit for Etsy, Shopify, Amazon, and marketplace sellers. It tells you what every return really costs, which return policy actually wins for your numbers, and whether a refund request is abuse — before you pay it.

What's inside:

• 2 workbooks (English + Arabic RTL), 8 sheets: RETURN-COST calculator, POLICY-CHOICE worksheet, ABUSE-SCAN, RMA-SOP checklist + inspection decision tree, WORDING policy clauses, TRAP-LIBRARY, DASHBOARD

• True per-return cost, max sustainable return rate, and a SUSTAINABLE / REVIEW POLICY / UNSUSTAINABLE verdict

• 4 return-policy options scored on cost control, conversion friendliness, and abuse resistance

• 12 refund-abuse patterns scored → 0–100 risk score with recommended actions

• 7 copy-paste policy clauses (adapt to your local consumer law — templates, not legal advice)

• No macros. Verified by automated recalculation with 0 error cells.

One-time purchase. Commercial license.

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